What Every Australian AI Platform Founder Needs to Know Why This Matters You've built an AI platform. Now customers want to use it. Before they do, you need agreements that: Protect your business from liability Set clear expectations about what your platform does (and doesn't do) Comply with Australian law —including rules you can't contract around This guide covers the essentials in plain English. Part 1: Your Customer Agreement Essentials What You're Providing You're offe

When you’re running a startup or a growing tech company, legal stuff can feel like a maze. You want to focus on innovation and growth, not get tangled in contracts. But here’s the thing: having the right agreements in place can save you from headaches down the track. One of the most powerful tools in your legal toolkit is the Master Service Agreement (MSA). If you’re wondering what it is, why it matters, and how to use it effectively, you’re in the right place. Let’s dive int

A Misdiagnosed Legal Delay Slow deals are often blamed on legal, but most delays start long before a lawyer sees the document. Here’s what I see across various SaaS businesses: 1. Misaligned incentives between teams  Different parts of the organisation optimise for different outcomes- speed, accuracy, delivery quality, risk, revenue, relationships, or operational stability.  None of those priorities are wrong on their own, but they don’t always move in the same direction. 2.